Accessibility Statement

This accessibility statement refers to the website www.yourstirling.com which is run by Stirling Council.

We want as many people as possible to be able to use this website and in accordance with government accessibility requirements we have built this website in compliance with WCAG 2.2 level AA standards. You can read more about these standards on the gov.uk website by visiting this link: https://www.gov.uk/service-manual/helping-people-to-use-your-service/understanding-wcag

It means that for example, you should be able to:

• Zoom in up to 300% without the text spilling off the screen
• Navigate our website regardless of device/screen size used
• Navigate all forms using just a keyboard
• Navigate the website using just a keyboard
• Listen to the website using screen reader software
• Navigate the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website was updated and checked for accessibility compliance based on feedback from the Government Digital Service and the changes made to meet the requirements relating to WCAG 2.2 level AA standards were met.

We are constantly monitoring this to ensure that should standards or content change it continues to meet this standard with any fixes implemented within a maximum of 30 days.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email: [email protected]
• Call: 01786 404040
• Visit: Customer First, 1-5 Port St, Stirling, FK8 2EJ

We will then consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Stirling Council’s Digital Team by emailing [email protected]. This will enable you to provide report issues to Stirling Council, and the team responsible for dealing with this site.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us visit our Contact Us page.

Technical information about our website’s accessibility

Stirling Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

Non-accessible content

There should be no content on this website that is non-accessible.

Content that’s not within the scope of the accessibility regulations

• PDFs and other documents: The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs we publish will meet accessibility standards.
• Third-party content: Our site may include third-party content, such as embedded maps or social media feeds. We do not have control over the accessibility of this content.

Preparation of this accessibility statement

This statement was prepared on 13th October 2025.

It was last reviewed on 29th October 2025.

This website was last tested in 13th October 2025.

We used a combination of manual testing and automated tools (including Axe DevTools) against the WCAG 2.2 AA standard.